Virtual Sales

Virtual Sales –Tampa, FL (Hybrid)

What Will You Do?

Ashley Furniture is the #1 furniture retailer in the US, and we are seeking professionals for our Virtual Sales Advisor position with the ability to create an in-store experience via multiple different online platforms. Using an on-line chat feature, we aim not only to answer general questions they may have, but also be their trusted sales advisor and educate them on other services we offer.

• Provides an extraordinary guest experience whether the guest is shopping online, virtually, or instore using on-line chat feature.
• Answers guest inquiries and assists with navigating the shopping experience.
• Provides timely and accurate information to the guest and places a summary of the interaction into a customer relationship management system
• Researches, locates, and provides product solutions that aid the guest in making purchasing decisions
• Upsells products and services
• Offers and explains available payment options
• Enters sales orders and accepts payments
• Initiates outbound communication to guests with the intent of driving promotional campaigns via email
• Supports the recovery of guest sales
• Meets or exceeds established and agreed upon sales goals
• Remains up to date on all the products and services that the company offers
• Interacts with team members and guests in a way that reflects our culture and core values.
• Training weekly to expand knowledge and grow as a professional agent
• Willing to work in a team environment and work individually.

What Do You Need?

• Must have 1-2 years of sales experience
• Proficient in technology, computer literacy and typing
• Required to follow all scripts, policies and procedures as provided, and comply with guest experience training
• Must be willing to work a flexible schedule which may include early morning, night and weekend shifts
• Internet connections at home

Apply today and find your home at Ashley!

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and PTO
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.